Learn More About Bringing Your Health Information Together

As you move between your healthcare providers, this organization may securely exchange your health information with other healthcare organizations so that your care team can see all of your health information. This secure, electronic exchange of your record gives your care team information they need to give you safe and effective care, and allows MyChart to give you a more complete picture of your health. When you log in to MyChart, we use the existing connections to determine where you have been seen. We can then suggest you connect to these organizations to see a complete view of your health record in this MyChart account.

Different organizations enable linking at different times. You can see the list of organizations on our network at www.epic.com/happytogether. Note that some organizations allow anyone who has an account to link to them, but others require that your provider exchange your medical record with them first.

After linking your account to another healthcare organization, you can view the following health information from both organizations in your MyChart account:

• Allergies
• Health Issues
• Implants
• Medications

If your account is active at the other organization, you may also be able to view and interact with the following features:

• Messages
• Test Results
• Appointments and Visits
• Care Team

After linking your account to your insurance provider, you may be able to view and interact with the following features:

• Insurance

When you see this icon , the information is coming from an outside organization. Tap the symbol on a mobile device or hover over the symbol on a desktop to see where the information is coming from.

Sometimes, a reverse link from the other healthcare organization to your MyChart account is also created, depending on this organization's and the other organization's settings.

Yes. All features are available on both the mobile app and the website.

You can unlink an organization in the Link My Accounts activity. This stops information from that organization from showing in this MyChart account. Any organizations that you choose to unlink will remain available in the Link My Accounts activity.

If you unlink an organization, we remove all of that organization's data from MyChart. Depending on this organization and the other organization's settings, your care team might still be able to access the external data to help provide you with medical care. If you don't want your care team at this organization to be able to access the external data, please contact the other organization directly.

If you can see another person’s information at a different organization, you might also be able to view their information when linking an account. What you can see and do in MyChart depends on what the other healthcare organization allows you to do in your account with them and whether the linked organization is using Epic applications. You must have an account here and at the other healthcare organization, with access to the same patient’s information in both, to see both sets of information for that patient in this MyChart account.

We carefully protect the privacy and security of your information using different physical, administrative, and technical controls. When your information is shared, your record is encrypted and delivered in a secure, electronic format. Only healthcare professionals who are involved in your care can see your information at the healthcare organization.

You will see organizations where you have a medical record in their system. Sometimes, a name might not look familiar because:

• A clinic uses a name that is different from the name of the organization that owns the clinic.
• An organization where you were seen a long time ago changed its name since the last time you were seen there.

If you have concerns about your information at that location, you should contact that organization.

If you believe there is a mistake with the information you see in your MyChart account, contact the organization listed in the bubble that appears when you tap or hover over the   symbol. If there is no   symbol, this information is coming from us, so call our help desk at 905-883-2202.

Sometimes. Depending on this organization and the other organization's settings, your care team might be able to see all the external information you see on MyChart (as always, they can only access this data to help give you better care). Other times, they can see that you have an external account, but they need your permission before seeing the data. For other organizations, they cannot see any data, or even that you have an account there. Be sure to let your care team know about your health accounts so they can access important information when needed.

When you click the button to link an account, you will be asked to do one of the following:

• Answer security questions about yourself. The answers to these questions will be the information stored in the other organization.
• Enter your username and password to log in to the other organization’s portal for verification.
Which task you are asked to complete depends on the individual organization you are trying to connect to.

Some organizations do not allow MyChart to pull your information automatically. In these cases, you need to verify your account in the organization’s portal again before we can obtain your latest health information.

Organizations that require login to update: You must verify your account in the organization's portal every time you want to update your information.

Organizations that update every 7 days: MyChart can automatically pull your information for a period of time without asking you to verify your account at the other organization.

When we cannot automatically update information from an account, we will move that organization from "Updates every 7 days" to "Requires Login to Update" so you can log in with that organization to update your information.

You might not be able to see some information from other organizations because:

• You do not have that information documented at the linked healthcare organization.
• If the same information is in your record at the linked organization and here, it is not marked with the   symbol.
• The linked organization’s settings do not allow you to see information in MyChart that’s not available in your account with them.
• Some information is not yet available for linked organizations using non-Epic applications.
You might not be able to view your test results as expected because:
• You do not have an active account at the linked healthcare organization.
• You have chosen to not show test results from an organization. The Show field at the top of the test results page allows you to choose which organizations to show test results for. By default, test results from all organizations appear. You can use the selection list to show test results from a specific organization.
• The linked organization does not release test results. If you cannot see the test results through their patient portal, they will not be available to view in MyChart.
• Test results are not yet available for linked organizations using non-Epic applications.

You might not be able to send a message to a provider at another organization because:

• You do not have an active account at the linked organization.
• Messaging is a feature this organization does not use. If you have sent messages through the linked organization’s portal in the past, you might have to log in to your account at the linked organization to access this feature.
• If you don’t see the provider on the list of available providers to message, that provider or organization might not allow messaging.
• Messaging is not available for linked organizations using non-Epic applications.

You are asked to link your own record because all of the following are true:

• You do not have an existing connection to the other organization, but at least one patient you have access to does.
• You are a patient at both organizations.
• You have an active account and can log in to the other organization’s patient portal.
• Both organizations allow you to make new connections.

You will be reminded to update an organization if the following are all true for at least one of your organizations:

• The organization does not allow MyChart to pull your information automatically.
• You have reminders to update the organization turned on. These reminders are on by default and can be set in the Linked Accounts tab on the Link My Accounts page.
• You have not updated information from this organization in the past 7 days.